B2B presentation

Teknihall Benelux

Location

Teknihall offers after-sales support in several countries for electric and electronic devices.

Teknihall collaborates with many distributors and manufacturers.
Our Benelux plant is situated northwards of Antwerp, in the middle of the BeNeLux region.
Our German head-office is located near Frankfurt/Main.

We take over the entire after-sales-service for your product.

Call center

We answer questions from end-consumers and give technical advice concerning the installation and use of the product.

We do this using telephone, e-mail, fax or letter.
Our helpdesk is open every weekday from 08h00 till 18h00 .
Outside working hours, an answering machine records the customers’ message, or she can leave us an e-mail. These messages are treated with first priority afterwards.

Repair service

If a customers’ complaint cannot be solved by our helpdesk, we invite the device in our workshop. Transportation is taken care of.

Our workshop disposes of the most modern technical equipment to test, repair and update appliances.
Highly skilled technicians treat the devices most carefully.

Parts and accessories

End-consumers have the opportunity to order accessories for their device at our helpdesk, or from our webshop.

We ship them home within 48 h in order to minimize annoyance and/or standstill.

Database

Every action relating to the service, is registered accurately in our service database.
As a result, we are able to provide you detailed service statistics concerning your product, and figures about failure characteristics and the consumption of spare parts.

This statistical information might be a very useful feedback for further development of your products.

Logistics

In our heated warehouse, we have room for pallets as well as shelves in order to store your goods in the best conditions.

Teknihall is also able to take care of your containers at the port, unload them, do customs clearance and distribute your goods to your sales points.
We also pick up returned goods and rework them the way you want.

Website

Our well structured website can promote your product line in several languages. Eventually your customers can download manuals and updates for your products. In the electronic shop they can order spare parts and accessories.

Abstract

Give your after sales service a boost !

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